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Microsoft Dynamics CRM

CRM stands for customer relationship management. It’s a division of unified, data-driven solutions that elevate how you collaborate and do business with your customers. CRM systems and functionalities are designed to manage and cultivate customer relationships, track interactions and sales, and deliver executable data – all in one place. Dynamics CRM Online has now become Dynamics 365. Microsoft Dynamics 365 is available both on-premise and via The Cloud.

Learn More about Microsoft 365

The basics of customer relationship management make the customer-facing operations of business easier.  They help you:

  • Consolidate customer information
  • Automate marketing synergy
  • Provide business intelligence
  • Promote communications
  • Record sales opportunities
  • Analyze data
  • Empower responsive customer service

Dynamics 365 delivers the full spectrum of CRM through five individual apps:

Additional Dynamics 365 Functionality Includes:

Microsoft Dynamics 365 is available both on-premise and via the Cloud. Integrated Business Group (IBG) will work with you to determine the best fit for your organization. Do a walk-through of the various scenarios that showcase the power of Microsoft Dynamics 365 then give us a call to find out how you can benefit from the power of CRM.

Integrated Business Group, a Microsoft Dynamics 365 reseller sells, implements, supports and provides training for Dynamics customer relationship management software.


Looking for more information on Microsoft Dynamics solutions? Check out our additional resources…
Dynamics GP Microsoft CRM Microsoft 365

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